Shipping And Delivery Policy
- Purchases are shipped from our own or third-party warehouses/ stores or offices from various points in India. Our endeavor is to make sure the product reaches you within 3-10 business days from the receipt of order and payment depending on the address for delivery. However, in case of force majeure events or for reasons beyond our control, delivery might get slightly delayed beyond estimated timelines and we shall keep the customers update in case of such events.
- Delivery time: Standard – Transit time is 3-10 business days – Free
(For orders placed before 11 am between Monday to Saturday, the product shall be processed the same day. For orders placed post 11am, the product shall be processed the following day. Delivery timelines shall be calculated from the day following the order processing day)
Expedited (only at select locations) – Transit time is 1-3 business days – additional INR 1000.
Express (only at select locations) -Transit time- delivery the same business day – additional INR 2000 (applicable for orders placed before 10am between Monday to Saturday. For order placed post 10am, the delivery shall be made the following business day).
Please check if your pin-code is one of the select locations before placing the order for Expedited and Express deliveries.
- It is not possible to modify the shipping destination once an order is placed since the acceptance of order is based on inventory in customer’s area, and inventory is locked for delivery once an order is confirmed.
- Order deliveries will be made by our staff or third-party courier and logistics companies or postal services usually between 10.30 am – 7 pm, Monday –Saturday. Orders placed on Sunday and public holidays shall be processed the next business day.
- Products will need to be signed for upon delivery, confirming acceptance of the order. We take no responsibility for products signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.
- Since the transactions are authorised by the card holder (in case of payments made via debit/credit cards), we do not take responsibility for incorrect addresses provided at the time of placing the order.
- In case the order has not been delivered but is reflecting “Delivered” on the tracker, please highlight it within 24 hours of the due delivery date.
- The delivery partner will attempt to make the delivery at the shipping address and if there is no one present to take the delivery after making two attempts by the delivery partner, the product may have to be picked up from the delivery partner’s location by the customer. Customer will have to adhere with the delivery partner’s terms and conditions in such cases.